FIRE THE MANAGER. Rudest and most incompetent Hampton Inn staff I have ever encountered.
I love Hampton Inns ... but NOT this none! Over the course of our stay, I have never experienced more rudeness and incompetence from hotel staff. The staff perform on a level more like bottom rung properties. Hilton needs to make some changes here to management and staff. In fact, the manager for this property should be FIRED for letting things like this happen!
Examples of the things you'll likely experience:
1) Calling to the front desk and having the staff just pick it up and put it on hold. They never come back to pick it up (happened 5 times over two days and I ultimately had to go down and find someone who was around the corner). Same thing happened on outside calls into the hotel (7 times over 2 days). Certainly makes it hard to get a shuttle pickup!
2) We had an early flight out and had asked for four "to go packs" and they only had two. I asked for two more and the staff person rolled her eyes and said they didn't have any more. Not a sorry or anything.
There are more instances of rudeness, but there is no need to reiterate here. I WILL be filing a complaint with Hilton since I am a Gold Honors member and expect better treatment than what i got here.