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  • We used to frequent esm for dinner all the time as it used to be my kids' favourite restaurant. However there have been some changes that will probably prevent us from coming back as often. The restaurant and menu have been updated (nicely) and it looks like it is under new management, but they switched out the entire staff. We miss the old staff. We were here last night (wednesday) so the restaurant was not dead, but was not extremely busy either. The service started out great, the server quickly came over with a loaf of garlic bread and butter, and quickly took our order. However the pizza we ordered along with our dinner entrees and our kids' entrees came WAY after we had already finished dinner. We ended up just sitting there an additional 15-20 minutes just waiting on a small pepperoni pizza. Had the server admitted she forgot to put the order in, as opposed to blaming the kitchen staff, we may have been a little more forgiving. Nevertheless, the pizza ended up being free of charge and was put in a takeout box for us to take home. And then...as part of their kids meal, the kids were entitled to a dessert. they both ordered the brownie with ice cream and whip cream, except it never came, even though we were just told 'the brownies have just come out of the oven, I'll be over with them shortly'. The server brought them ice cream sundaes instead. No explanation??... Anyway, food is still delicious, our favorites are the lasagna and the sausage and peppers penne. We may be back, after a long while, hopefully the staff will be a little better trained.
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