| rev:text
| - We moved to Charlotte not knowing anybody or the area. We were originally staying in an extended stay that was costing me $300+ a week. So my urgency to move into a home was a major priority to say the least.
So we found a listing that we were interested in and I called and was able to speak to the showing agent right away. I thought he was going to tell me that we could schedule for the next day, however he was able to meet us within 15 minutes to view the property. We liked the house and asked him there were other properties available in our price range and other factors, and he was able to show us another property immediately after.
After viewing the properties and many others, we decided we were going to go with the invitation home property. I was able to apply online and we were quickly approved. The showing agent, was available by phone at anytime I called and was able to answer my questions and help me along the way. Once approved, getting into the home was easy since they have a location here in town.
Before moving in and getting the keys, we were greeted at the home by a gentleman who was there to do the move-in inspection with us. After looking everything over and receiving our welcome packet, he was on his way and the place was ours. The welcome packet was a nice touch, it contained essential household items that would probably be boxed up during your move.
During our lease, the things that I appreciated:
*24 Hour Maintenance Phone Line. - I have recently learned that something so little makes a huge difference. No matter the time, you can call and speak to someone and they will give you a reference number and let you know the expected time frame you should hear from someone.
*Office location in town and very normal operating hours. No closing early on Fridays like I have recently experienced.
*During said office hours, I can call their office and get a live person, and not a voicemail. This is huge. Because sometimes you just need to talk to a live person, know that your question can get answered, your concerned addressed, etc. I've only called once during a holiday when the office was closed but they still had someone answering phone and I was still able to talk to a live person. It was a question about a rent payment, so it being the end of the month it was imperative that I talk to someone and low and behold I was still able to talk to a live person who could address my needs. *MIND-BLOWN*
*We experienced an issue with carpenter ants and while pest control is deemed to be the renter's expense, they sent someone out to determine if there was an infestation of carpenter ants and we were not expected to cover the expense to fix the problem.
*Communication with the my property manager was far and few between but when communication was needed it was never a problem, I always received quick and timely responses.
*I could always easily pay my rent online. I could even make one time payments using my bank account info via ACH with no charge. To use your debit or credit card for a one time payment is a $9.99 charge but if you are using a debit card might as well use the ACH feature.
When it was close to our lease coming up, we were sent a letter and notified that our rates would go up. Because we rushed so quickly to get into a house, we were looking to move anyways - trying to find something more budget friendly and in a better school zone. But moving out was easy and they gave us options as far as renewing our lease unfortunately I turned them all down.
The move out inspection was a breeze too. I met a gentleman and when I had a question about my security deposit, I was able to contact my property manager about it and found out the process was going to be much faster than I expected.
All in all, it is a property management company and I understand their business needs. However, I will say that they did their job very well by taking care of us when the need arose and I would not hesitate to rent from them again in the future.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)