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| - I've eaten at this Cheesecake Factory location many times and have never had an issue with the service or food previously. However, I had an awful experience today that warrants a one star rating.
In honor of national cheesecake day, the Cheesecake Factory is offering half price cheesecake. What a deal! And it is. But who knew that you'd have to deal with snotty, rude and unprofessional employees in order to get your piece of the pie, or cheesecake, in this instance?
So I go in and it's busy. Like really, really busy. And of course it is! The best cheesecake on planet earth is half off! I go right to the counter line and after waiting for about 5 minutes (which was actually quicker than I thought it would be considering how busy they were) I got to the counter and get not so much as a hello, hi, what can I get for you? Nothing. Nada. Zilch. Just a girl staring at me waiting for me to place my order. Ok-they're busy and she's probably stressed. I get that. No biggie.
I requested 4 pieces of cheesecake - 2 Reece's, 1 snickers and 1 salted caramel. Alas, I was informed that it's only 1 piece half off per person. Since I'm there by myself, I'm basically only able to get 1 piece at the discount and the rest will be full price. No problem - it makes sense to put a cap on it so that people don't go crazy. I decide that I don't want to pay full price for 3 pieces and adjust my order to remove the salted caramel and just ordered 2 Reece's and 1 snickers.
I pay and even leave a small tip ($3) in the tip cup. I walk away from the counter and a couple minutes later she calls me back to get my cheesecake. I look in the bag and unfortunately there's 1 Reece's, 1 snickers and 1 salted caramel. NOT what I'd ordered, paid and even TIPPED for! This, my cheesecake loving friends, is how the rest of my visit went - verbatim:
Me: Oh shoot, I didn't want the salted caramel. That was the one I cancelled.
Her: So what do you want then?
Me: 2 Reece's and 1 snickers. I'm sorry.
* At this point she ROLLS HER EYES and SHAKES HER HEAD, takes out the salted caramel and walks away. I am so disappointed and feel like I'm putting her out when in all actuality, it was HER that made the mistake and ME that was being apologetic about it. Huh? *
Me: (out loud and to no one in particular) Not sure what that attitude is all about.
The manager is standing there and overheard my comment and this is how the remainder of my visit went, again verbatim:
Manager: Well you know what it is, ma'am? We're not even supposed to be doing this.
Me: You're not supposed to be doing what?
Manager: Giving half price for take out orders. We're actually only supposed to be honoring it for dine in customers.
Me: Well I certainly appreciate that you're honoring it but I don't think the attitude that comes along with it is necessary.
And at that point I got my CORRECT cheesecake and walked out.
It's unfortunate that the manager chose to defend his employee ROLLING HER EYES and SHAKING HER HEAD at me rather than apologize for her completely unprofessional and unjustified behavior. Like I said, I get that they're busy. I understand that it's a stressful job. And I definitely appreciate that they honored the discounted price when, apparently, they didn't have to. But as a customer, I should not be treated that way, especially when the mistake wasn't mine and I was kind and gracious even when she made the mistake.
Shame on this employee and shame on this manager (both whose names I didn't get, dang it). Hopefully their attitudes improve-for the sake of other customers who don't deserve to be treated so poorly.
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