I have only dealt with Phil in the recall dept of the service section of this dealership. He has been very professional and friendly. My only complaint is that I dropped my car off a few weeks ago to have some recalls fixed after making an appointment the week prior. They couldn't complete the work because they didn't have all the parts. I feel like if they had an appointment for specific recalls set in advance, they would be sure to have all of the parts ready.... doesn't make sense to me. Anyway, I was told I would get a call back when they got the parts. Didn't happen (and I know they're busy.. but that's not cool). I waited a couple weeks and called back to check in again. Phil was very apologetic and nice and accommodated my schedule to fix the car. They completed the work in a timely manner, so no complaints there. I wouldn't hesitate to take my car here for this service again in the future.