I purchased a bike here for my husband last Christmas. It is the one with really large tires. He LOVES it!!! He must have put too much air in the tire last weekend because it popped. I ran by Free Ride to get a new tire tube and, unfortunately, they were out of stock in that size. Rob got on the phone with a nearby competitor to see if they had the tube in stock. Then he wrote down their address, phone number and directions for me so I could go there to purchase the tube I needed. What a wonderful thing to do!! He was so nice and wanted to be sure that I did not drive back to Phoenix (where we live) without a tire tube. I will return to Free Ride ANYTIME I need a bike or accessory. Great Service!!!