Second time I came here and left disappointed. I love Capriottis, and love the product. I will never have a problem paying for what I'm asking for. But this is the second time I came and paid for what I wanted and did not get what I payed for. Both times, a young lady working here confidently and boldly tells me yes I am getting what I asked for. However I both times I did not receive what I payed for. The first time a couple weeks ago, I purchased a MD Chicken cheese steak and I got the sandwich on a 9 inch cut roll. I asked if my order was right knowing it was not right and a young lady told me yes it's a 12inch roll they just had to cut a LG roll down to size. But it was a 12inch roll. It simply was not. I payed for a MD with double meat and cheese only. Again the price was not the issue, what I was served was the issue. I simply do not receive what I payed for.
I gave them another shot today, I purchased a SM Chicken cheese steak again with double meat. I payed close to $12 which again was not the issue, I questioned if it was double meat after opening and examining my sandwich. I believe the same young lady boldly and confidently answered YES it is. I'm not one to argue, but unless your portion size for a small chicken cheesesteak Chicken and cheese only is 3oz's bringing a double meat to 6oz's then again this is the second time I did not receive what I payed for. Bottom line is I was disappointed again at the same location. I will continue to go to Capriotti's I just will not be back to this location on Sunset and Marks st in Henderson NV.
Just give your customer what you are charging them for and what they want and are paying for. And if you are questioned about something sold, show concern not just a cocky answer.