Absolutely disastrous service. I don't care if you're understaffed or your food is good but if your communication sucks, that's on you and your management.
We walked into the busy place and they have a sign that says "Please seat yourself". We walked to an empty table and a male server stopped us to tell us that a couple is going to sit there. Sure, then he tells us that there's a table being cleaned out that is meant for us so we waited. 10 minutes later, two other groups came in after us and we were all waiting, by that time, another table cleared up. Making us three groups and two available tables.
Then a different female server comes up and tells us to sit anywhere, the two groups that came after us ran to the tables and we were left with no table. Management had no idea, they weren't keeping tabs of people coming in so we had to wait longer because they weren't on top of this.
1. If you tell your diners to sit anywhere, then keep it neat and orderly.
2. Don't tell us to wait for a table and have a group who came after us, take our table.
Ridiculous. Not coming back.