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| - I'm honestly surprised by the mediocre to bad reviews here. DoubleTree was one of the best parts of my friend and my stay in Pittsburgh.
Location (5/5): It's a walking distance to everything you need to see in Downtown Pittsburgh, and if not the shuttle service and the public transit are steps away. The hotel has its own shuttle service, which can take you around Downtown for free, and they do pick-ups, too. Downtown Pitt also has a Free Fare Zone where you can use the light rail tram or busses for free. The Steel Plaza Station across the street from DoubleTree is in that Zone.
The hotel is not RIGHT at the center of Downtown, but I think that's a plus so you'd be in the slightly quieter side of town.
A Jimmy John's, Dunkin Donuts and some cafes are within a block away if you're not looking to spend the extra charge for breakfast downstairs. A 7-11 and a flower shop is connected right by the lobby. There's also a bunch of Rite Aid and CVS if you're looking for something like that as you walk deeper into Downtown.
Service (4.5/5): All of the guest service agents, including the shuttle driver/concierge, were very helpful! Each of them always seemed to be willing to go out of their way to help you. Even the housekeeping staff were very friendly, and they refreshed 2 water bottles every day in our room.
I am taking half a point out for some lack of knowledge of what's going on Downtown. I couldn't remember where the John Legend concert was, and I had to inquire about the shuttle service, but the guest service agent did not know. I think it would be helpful if the guest service agents know who and where concerts are at least for the day/night.
Amenities(4/5): I wish there was a fridge in the room. Never mind microwave, but that would've been nice, too. Everything else was good, though. I'm surprised some people were complaining that the rooms were old. It did not seem like it to us. The decor was pretty modern, and our tv was a big flat screen that worked just fine! We even got to watch the Game of Thrones finale clearly. Haha!
The pool was clean and big! And A+++++ for the towels by the pool. They were neatly placed, and it was plentiful of towels. It'd be nice if the pool "patio" had a nice view, but it actually looked out to a road and a parking garage. The fitness center was also well updated for a hotel. I'm pretty impressed with both the pool and fitness center, actually. (Though a hot tub would be nice!)
Also, Wifi worked well for us, and we had 3-4 devices connected at a time.
Overall (4.5/5): I can't speak for the restaurant since I didn't eat there, and I had no car to park with valet. Everything else was great, and DoubleTree = delicious chocolate chip cookies. How could you be mad about that? They usually have some cookies in a basket in the mail lobby if you're interested in munching some more late at night.
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