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| - I had been going to Jenny's since they first opened their doors recreationally last year in July. This was my go to spot every week so much so the orginal staff knew me. I honestly loved this spot at first and recommended it to everyone until recently which I will explain in depth and also how I have reported the business to one of their distributors.
Now that I have been to other dispensaries and refuse to step foot into this business I see that it is lacking in many way. Their check out process is a little ridiculous. You put in your order with one budtender and then have to wait for it to process, then you wait for another person to take you into a locked room to finally receive your product. I feel like they are really lacking in efficiency. I know they are bringing in big money but I used to see so many people leave because the wait was so long even when you put a greenrush order in online. They only have that ONE room that all customers must stop in to pick up their purchases.
****Now, let me get into the main reason why I refuse to come back here. I had been a loyal customer for awhile and always bought the same Rove vape tank every week. I came here even though other spots in town offer you a 10% Nevada resident discount plus purchase points. Jenny's does not, nor do they have a loyalty program.
Recently I had been having major issues with the Rove tank including leaking, broken glass, and the tank not making a connection with the battery. Besides the tank I had issues with flower being dry, holes in the packages, batteries not working, wrong orders being given to me. It seems like the quality control just went out the window. Jennys always stated to me if I had a mechanical defective that they would exchange it. They did replace a cracked tank for me once but it was a HUGE hassle and made it out to be my fault even though I returned it back to them the same day and within 15min. The manager told me it leaked because I must have left my vape in a hot car and it exploded. I was like check my receipt I was just here.
The boiling point for me was when I bought my last vape tank and how I was treated. I usually check my product immediately to make sure it is all right because I learned my lesson with them before. This time I didnt and just walked out. Get into my car and then decide to put it on my battery and take a little smoke. Well, I open the box and see Half of my oil has leaked out all over the box. I literally turn my car around and head back which is all within 5min. I talked to the front desk, showed her what happened and she said they would replace it for me.
I was taken back by a budtender and showed him my sticky box with the broken vape tank. He told me that how sorry he was and that he would fix the issue but just had to approve it with the manager first. Fine with me so I waited thinking everything would be fine and my $95 tank would be exchanged. Well, he comes back out and tells me the manager said the tank itself was just fine. I told him that was absolutely nonsense and that I expected an exchange with the broken product they sold me. So he went back to talk to the manager and AGAIN came back with the same response .....I'm upset at this point and tell him how I feel like I have been robbed of my money by them. The tank was broken, leaking everywhere so i tell him I want to talk to the manager myself. Once again he goes back to talk to the manager, comes back out, and says the manager cant talk to me because hes in an important meeting. Yes he really said that! So I say ok, I'll wait for him to be done. Budtender goes back again and then comes out saying to call him instead because he cant talk to me today. Its 7pm and they dont close till hours later . Whoever was back there literally gave me the run around and I ended up throwing $95 in the trash.
*****I ended up contacting Rove directly and reported the business and told them everything that happened. I have been in contact with Jade from Roves customer service and she has been helping me with the tank issue along with taking insight about the product.
What happened was ridiculous. I dont know who is managing Jenny's business now but they are doing an awful job. You have lost a customer and all my referrals. I've taken my business elsewhere and have been much happier and saving money with discounts and loyalty points. This business has no respect or integrity.
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