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  • Wish I could give 0 stars because the service here was awful. I have an older VW which normally gets maintained in Oakville however we recently moved to Brampton so I thought I should try this local dealer. I paid for full service package including oil change, filters, etc. and paid the 300 dollars. I waited on site for about an hour and they told me I could pick up my car that they were done. Guy behind counter gave me a list of all the things he felt I should fix on my car which ended up being alot. I had just had my car looked at by my father's certified mechanic and I simply said 'No thanks' knowing full well I didn't need all those things done, just the oil change etc..The guy had the nerve to say to me infront of a very long line up of customers that "If I can't afford to fix my car then maybe I should consider selling it to them". Yes...they DO really speak to their customers this way. The next day I took my car to my Dad's mechanic who was going to change the tires on my car and got him to check the oil at the same time. He told me my oil was black and nothing had been done to my car! I spent 300 dollars for the idiots at Bramgate to pretend to service my vehicle while I waited for an hour+ and had to endure the nasty customer service person when making my payment. I was very lucky to have a trusted mechanic tell me I had been ripped off. The next day we called Bramgate and also drafted a legal letter which was promptly sent to their offices along with proof that they had not serviced my vehicle whatsoever. What a pain! I eventually had the money returned but I cannot stress enough that this company is definitely one to be avoided at all costs. Dishonest and extremely rude. I should add that one should NOT believe the reviews on google. Google is not anonymous (your personal info is shared with the company) and therefore you will not find negative reviews on this site. I also feel most reviews on google are fake and have obviously been concocted by the VW dealership itself. Beware.
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