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| - I'm sorry this is a bit long but hear me out. Here goes:
I moved to Arizona from Hawaii 8/2014. I had no idea of any reputable pediatricians, doctors, dentists, etc in the area of Gilbert and found a Gilbert Mommies site on Facebook and inquired about recommended clinics. I was given wonderful suggestions to dentists and pediatricians in the area for my twin 7yr old girls. LOVE their docs. We found out we were expecting again and I inquired about OB'S through this group again and Goodman/Patridge came highly recommended. I sought out Dr. Kale in the Gilbert/Mesa office. Was seen by her majority of the time except maybe 2 or 3 times due to my work schedule for almost the entire duration of my pregnancy. As I got to about 32wks I was given the run around about her not being in office or booked, etc and had to succumb to a couple different PA's which I ended up liking very much (but unfortunately they weren't able to deliver my baby at the hospital due to them being a PA.) I ended up going in to labor an entire month early, and found out a few days to maybe a week prior to me going in to labor, that Dr. Kale left the practice. I was already stressed and ended up having Dr. Nieves deliver my baby as she was the Goodman/Partirdge on-call doctor there that night. She was a good doctor (easy going and simple) but her bedside manner could have been a bit less rough. She mentioned a few times to the assisting nurse, as I was in between contractions, that she wished she were home sleeping since she had already pulled a 10hr shift and was doing a double. Thank goodness for my nurse...she was a sweetheart and a half. (As if I wanted to be there with my legs spread eagle...you know?) Well, other than that, my delivery was quick and perfect. But because my baby was premature, she stayed in the NICU a few weeks due to respiratory and preemie issues. With her being in the hospital, I had to rent a breastpump. I was unaware that my insurance would cover it until AFTER my baby came home. (With my twin girls they ended up being gavage & bottle fed since they were in the NICU several months for being preemies...and long story short, it was very stressful for me and my production never fully kicked in, so breastfeeding was new to me this time around). I rented the breastpump for 2 months. My baby came home and she took to breastfeeding with no problems. When I returned the breastpump, I contacted my insurance and they told me in order for me to be reimbursed for the few weeks baby was in hospital, I just needed a Rx from the delivering doc to send to the insurance. I understood it would ONLY be for the amount of the time baby was in hospital, not for the extra month I had the breastpump. I had no problems with that. I contacted Goodman & Partridge and spoke with a nurse explaining my situation. She was very kind and took the message of request and told me I'd receive a callback regarding this once they heard from Dr Nieves. I got a call back the next day and a plain NO was told to me. I asked why, the nurse told me Dr. Nieves said you don't need the breastpump anymore, therefore, she won't write a Rx. I told her yes, I don't need the breadtpump now, I'm just asking for a Rx for the dates my baby was in the NICU so my insurance will cover. Obviously those dates would show I no longer need the breastpump. (I'm sure they also had access to this information because I had done a follow up in their office 2wks after my baby was born.) I told the nurse to please ask her again and to explain that I DON'T want the Rx for me to get a breastpump NOW...but to date it for the time baby was in NICU...once again. She stated ok and was very hesitant to take the message...and as I suspected, sure enough...I NEVER received a call back again. So I coughed it up as a loss. It wasn't worth my time anymore for a mere $70. Just a bad taste in my mouth and I will NEVER go to these people again. They don't inform you your doc is leaving and they don't care about simple requests because I suspect it was after the fact. I'm so over them. But at least I have a happy 6 month old now with 2 big sisters who just adore her to death. Just had to write this review for all to see. Thanks for looking...find a small practice where they care about their patients.
Oh! P.S...every time I had an appointment at the office too...their bathrooms were so disgusting. They barely restocked their supplies. The toilets and sinks were filthy with urine everywhere, toilet paper strewn all over the floor, as if they had no one clean them...EVER! It was always gross where I would never want to sit or touch anything when having to do my urine samples...and I ALWAYS line public toilets!
AND they charge you a global fee that's due PRIOR to the full rendering of services. I didn't even hit my 2nd trimester at the time and they sent me a bill stating it was due by a certain date...which included delivery charges, etc for my baby. Weird.
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