This is my personal favorite burger place in Madison. I love their multigrain buns and the fried onion strings you can put on the burger. We've been here many times and my burger has always been juicy (yes greasy, but good) and delicious. Fries are best eaten right away or they tend to get soggy as they sit, but they usually dump a bunch of fries on top of your order in the to-go bag. Sometime you have to wait a couple minutes even when ordering ahead of time but I think it's because they make the fries fresh with every order. Easy to order online through their app and you earn rewards on future orders. We have always had good experiences with the friendly staff. Order the green chile queso dip to go along with your fries!