Just spent four days here during a conference out in Charlotte. Where should I start? They are in the middle of reconstuction which accounts for many of my complaints. However, it seems as though they have been under reconstruction for far too long for it to be an excuse. Let's start with the doors to the rooms. They are possessed. Either that or it's the damn door key machine. You can't sneeze, touch, put in your pocket, purse or wallet without the card getting demagnetized. I can't tell you how many keys I had and trips down to the front lobby to get my cards we magnetized. Ugh!!! Really quite annoying.
Parts of the hotel were very posh and cute while others were very rundown looking and dirty. Namely our bathroom. The room itself was cute and nice with a flat screen TV and pretty good linens but the bathroom had peeling paint and made me feel like shower shoes were in order. While they did change the towels, I'm fairly certain that they did not change the sheets much while we were there. Yuck.
However, the customer service was excellent. Everyone was very friendly and very accomodating. The dining room while not that fabulous looking had great servers and the food was decent and cheap. The bar was designed by blind man with no taste but again the servers were nice. Hated that you could smoke in the hotel, but hey, you're in the South. Don't they grow the damn tobacco there?
Located fairly close to the convention center so walking around the area to bars and restaurants was easy. Also located fairly close to great areas to go running which I did on a few occasions.
Definitely not my favorite hotel, especially since it cost us $199 plus tax a night but it was fair.