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| - The food was delicious, but the service was extremely bad, which is probably the reason why I and my friends will not be returning to this location, especially given their competition on Queen st. West.
Situation: A friend and I arrived to Carmen to eat on the patio. We arrived ahead of our other friends to grab a nice spot on the patio for a total of 6 of us. The restaurant was completely empty inside, with maybe 4 larger tables occupied on the patio. The waitress wanted us to sit on the picnic table, which was set up with 4 plates, for four people. We requested to put together 3 smaller tables instead of the picnic table, in a nice shaded spot. My friend said that the picnic table seemed to be small for 6 people, the waitress rebutted saying that they've seated 6 people on it before, to which my friend rebutted that it would not be comfortable, especially because the sun was blaring in that spot. (Side note: why are there 4 plates set up on the picnic table if it is meant to seat 6 people???) The waitress made a fuss and ended up putting together 3 tables on less-than half filled patio. From this point on the service went downhill. 5 of us in total ended up showing up. The restaurant does not split bills- this was fine as we understand it is a tapas place- the tone which waitress responded with as she was walking off however, was not appreciated.
What concluded the worst dining experience for us was the fact that we were handed a bill with a pre-populated tip of 20%. Their rule is that 18% tip will be automatically added to parties of 6 or more people- again fair...However, as I mentioned, the waitress served 5 of us, not 6. When this was brought to her attention, instead of apologizing, she said that she put it on because we told her there was going to be six of us (?!?!?!?!?). Did she serve 6 or more people? No. Her entitlement was repulsive. Furthermore, when we brought to her colleague's attention the fact that she added a 20% tip instead of 18% after she wasn't even supposed to add it, his response was "Ok, i will let her know." One of my friends did not even end up tipping the waitress. I was about to take away my tip as I was so bothered by the lack of principal, lack of care, lack of service, lack of everything essentially.
This service I would have expected at a festival of some sort while I waited in the hot-dog line, not a restaurant that serves quality food at higher-end prices. Bill for 5 people was about $250. If their service was this bad with less then 10% of the restaurant being full, I wonder what would have happened if they were remotely busy?
Will never return or recommend this place to anyone. there are far better places to eat and enjoy, especially on Queen st.
We should have picked up on the quality of service we were about to receive when we walked into their empty restaurant.
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