This is probably the worst experience I've had in a car rental. I received an email from enterprise and i called to see what the email meant. I got this woman on the phone who called me a dog. She says i was barking on the phone. Her manager came up and of course said they conveniently were not taping the conversations and there was no proof. So she called me a liar. I never received an apology. They're so unprofessional and uncaring. The experience was just horrible