I wish there was negative star option. Bad service, dirty planes, if you're taller than 5ft 4 prepare to be very uncomfortable. They get something like 30 more seats in their plane than other carriers. If anything goes wrong on a booked flight do not expect any customer service or applogies. And do not expect to speak to any supervisor. I was on hold an hour and gave up. They will nickel and dime you. But the time you're done you could have skipped it all went with another airline. You want a discount (if that happens in the end) you will get the experience with it too. Beware! Never again for me.