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| - The realtors Dennis and Kenneth are excellent. So friendly and knowledgeable. They are wonderful to work with.
HOME BUILD QUALITY:
I don't understand the factors that allow AW to call themselves #1 built homes, but I assure you, the quality is shoddy.
The build quality is very poor. But you get what you pay for. During construction I would check on the home and see that some pieces of wood were not measured correctly and only nails connected the two pieces of wood together. Some areas they missed the nail and would leave huge dents in the wood.
At the home inspection there were so many issues. I felt like I purchased a used home. Doors were damaged and dirty. The doors weren't screwed correctly so you have to push the door in to turn the lock. It took me three hours to blue tape all the issues in the home. The upgraded railing I paid for would shake for thirty seconds after one push. Definitely a liability issue.
The inspector was rude and unwilling to fix things. Parts of plaster, clearly missing from the tool the contractor used, were fine. Uneven pavers were up to code. Paint trimmings looked like an amateur did it. Baseboards were missing connecting pieces (6). All the handles on the cabinets are uneven. Even the shower walls are misaligned. The plumbing
was leaking. I have to wait for contractors to come back and fix everything that should've been done before the home inspection. Some parts of the door trim were still grey while the other side would be fully white. Seems like they rush to get these home done and they will give you attitude if you don't accept the poor quality.
When I voiced my concerns to Dennis he was very helpful and truly sorry that my experience was so bad.
LENDER:
The in-house lender on the other hand is TERRIBLE, currently it is LoanDepot and the person handling my loan is David Yurovchek. He was rarely there to help and it was his staff that helped a lot. It took one month just to get a loan estimate from David and I had to keep repeating the details of what I needed. The whole loan process was horrendous. He didn't help and waited weeks to get me what I needed, then on their end their requests required my prompt response.
They cheated me out of $700 of my lender credit too because they took too long to get my second mortgage paperwork finished so I ended up paying that amount from the lender credit to cover the extension of my rate lock. It is so ridiculous and David didn't even call me back when I told his agent how upset I was about this.
I was supposed to sign my closing docs on Tuesday, Monday they call me to say I can't close yet because the second mortgage docs aren't in yet and I will sign next Monday. Late Thursday they call to say, go to the bank asap tomorrow morning and wire the money and wait for the title company to schedule a time tomorrow for you to sign all the docs.
I have a busy schedule and am not sitting around waiting to sign papers. I wired the money at 9 am, got to the title company at 9:30 and waited two hours for my second loan docs to come in. If I hadn't put so much money into this home, I would've backed out of this purchase.
Customer service called to tell me they didn't mean for me to have such a terrible experience. Offered nothing besides an apology.
I would NEVER use this lender again. Beware, if you choose LoanDepot because of the incentives American West offers, you're walking into headache, delays and last minute requests.
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