If I could give this establishment less than one star, I would.
I placed my order for my family a little before 7:00pm on a Sunday evening after a long day of work and promising my 5 year old son pizza night. I also ordered a hamburger for my father who is ill and was looking forward to it.
I waited until 8:12 and still no sign of the order. I placed a call to the restaurant and a man named Alberto answered the phone. He informed me they were having technical difficulties with their system and our order was never even prepared. I was floored. I asked him why, if he had our order in his hand.. he would not have contacted me and told me there would be a delay or technical difficulties? His answer was "It's not my fault.. This happens." Completely unapologetic and rude. I explained to him that a 5 year old and an elderly man are waiting for their dinner, he showed no remorse.
I asked him if he was the manager and he said the OWNER of the restaurant was driving around delivering orders with her children in the car and that he is the cook!
Just completely shocked by this whole situation I expressed that their customer service was pretty awful and it was unbelievable how little these people care about their patrons. He fired back at me "we don't have bad customer service... We just have bad customers." and hung up on me.
Please do NOT waste your time placing orders to this place. I ordered from them before and they were late but I overlooked it. The blatant disregard for a paying customer makes me wonder what else they care very little about- like hygiene and sanitation. No thanks.