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  • Was excited to stay here but ended up a bit let down. This hotel is all flash and no substance. First, had two rooms reserved - one with a king for wife and I and one with two doubles for our teenage boys. At check on they put us in two king rooms. They claimed that was what our reservation was for so our fault and that they were sold out of doubles so couldn't change it. My suspicion: just oversold the doubles and screw you to whoever checks in later in the day. Not real excited about that but they assured us if the king didn't work for us they'd bring up a roll away. King didn't work for my teenage boys so when we called down for a roll away - NOPE. against fire code we were told. What could they do for us to fix the situation - we could move to the presidential suite for $2700. I don't know if the woman on the phone was being serious or trying to be funny, but what an obnoxious response. We ended up having extra bedding brought up and one of my kids slept in the chair. So it was a very disappointing start to the stay. Second, rooms are very modern, which is fine. But the shower in our Spectacular King room had a translucent window in it with no window cover. That would have been fine if there was a bathroom door - but there wasn't. Just a couple sliding panels with translucent windows in them. The shower door was a big piece of translucent glass that lit up quite brightly starting at sunrise. So much for a nice dark room and sleeping in late on a Sunday morning. It was like a floor to ceiling night light glowing blue starting at dawn. See picture below. This was January so sunrise was later in the morning but I couldn't imagine it with a 5:00 am sunrise in June. That would really suck. The highlight of the hotel was the million dollar cars in the entry driveway for a DuPont Registry party that was there Friday night. We were there Barrett Jackson weekend which was the reason for the cars and party. The pool was nice. Pool food and service was good. Pool view is of an electrical substation which is oddly ugly for such a "high class" hotel. The hotel lobby and public spaces were nice. The lobby bar had live music on Saturday night which was nice. The front desk staff was worthless. The only reason I would consider recommending this hotel would be for someone who really really (I mean REALLY) wants to be in walking distance access to downtown Scottsdale nightlife. Otherwise I would recommend the Phoenician, Royal Palms or Sanctuary on Camelback for actual class and sophistication or Westin Kierland for a hotel with dining and shopping within walking distance over this hotel to anyone visiting the Scottsdale area. I am giving it two stars not because it is a two star hotel-obviously it isn't. I'm giving it two stars because it fell so far short of it what pretends to be, so far short of what a guest should be able to expect from it, for the attitude we received from the front desk staff and my overall guest experience.
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