AWFUL location chain with the actual worst service I've ever experienced at a restaurant. I came here a few weeks ago on a Friday night to discover ONE server working the entire dining area. We ordered buffalo chicken potato skins and spinach dip. When our meal arrived (after waiting 20+ minutes) to be served the dip was burnt, the pitas undercooked and regular potato skins. When we told management that we had gotten something different than what we ordered his response was "well we sold out of the buffalo chicken at dinner". Well then please explain why your server failed to mention this while taking my order? I've never seen such disorganization before and even witnessed other families complaining that they had been waiting over 45 minutes to be served!!!! Never going back here again. This experience absolutely ruined Kelsey's for me