So far they have gone above and beyond for us, luxury vehicle and luxury service. We have a new Escalade and it's our favorite car we have owned. We had Range Rover, BMW, Tahoe, and so far our Escalade has been on point. The service at Findlay is 5 Star amazing. They give us loaners, Fix any small issues without question, and even had a on Star tech drive to our house to look at our car. Elite status