| rev:text
| - Last night, I was with a group of people and we were looking to order something to feed all of us. I asked my friends for recommendations, being from Calgary, and Paul's was one of the places highly recommended. I was not really in the mood for pizza again, but my boyfriend told me Paul's was awesome and I decided to give it a shot.
I pulled up what I thought was the menu online. I guess in my extreme hunger I did not notice there is a " Dinner menu", as well as a " Take-out menu". Too bad :( I had found a platter that I thought would be so awesome. For only $20, you get " Battered Button Mushrooms, Beer Battered Shrimp,Paul's Garlic Dry Ribs, Paul's Hummus Delight,Vietnamese Spring Rolls, Zucchini Sticks". Yum! We were all stoked to get that and a large pizza. There were four adults and two children, and that would have been the perfect amount to feed all of us for only $45 plus tax and delivery/gratuity.
I placed the call and was told by a young- sounding man ,"Party platter??? I don't have that menu.....but..ok......."
So I ask, " Ok, could you please make sure it is available, please? It is on the dinner menu, so I don't see why not?" I am put on hold for maybe 15 seconds.
" No it is not. I just talked to the " boss boss".
No apology or explanation as why it is not available. I ASSUME, being in the restaurant business myself for around 20 years, that it is either due to it not " travelling well" ( such as steaks, certain sauces, ice cream, etc), or not having proper containers to transport it in. You would think that a bunch of appetizers that are all on the take-out menu separately would be ok ??? A simple" I am sorry, but the platter is a dine- in special" would have been nice, but I was not given any reason, just told they don't deliver that. That's fine, I can find something else, I guess. I told the guy that I would call back in a few minutes after I knew what we wanted.
After reading the menu and being super disappointed that I wasn't getting the platter, I finally decided to suck it up and just get a pizza and a side of the Hummus . I called back.
It was a girl who answered the phone this time, and she was a little bit rude.
" I would like to make an order for delivery please."
" Are you sure?" ( RUDE!!!!!!! Am I sure?? Are you kidding me? WTH?)
" Yes........???"
" Oh well is this **** *********??"
" Yes."
Sigh, " K what can I get for you ?"
I order a large chef's special and a Paul's special Hummus.
" Is that a large as well?" ( I think she was thinking that was a pizza as well? I had to clarify that I wanted the hummus appetizer.)
She wasn't super rude, but the " Are you sure??" question was pretty darn rude and she definitely wasn't overly friendly.Definitely not the kind of person I would want answering my phone if I had a restaurant, but maybe she was having a bad day or something?? After having an employee who was either new or improperly trained, and then dealing with a somewhat rude girl, I did not know what to expect with the rest of the service or the food.
THANK GOODNESS the delivery came when it was supposed to, the driver was friendly and the food was delicious. I would have given it a 4 to 4.5/5 had I not dealt with the semi-rude girl and the first guy who seemed not to be in the know.
I will probably order from here again, as the food IS delicious , but I hope to deal with someone in a little bit better of a mood next time.
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