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  • Good afternoon, WIll it has taken me several days to think about how to write this out about your agents coming over to our home for the new home owner Free Check.. -- will to say .. they came in on time - one guy was training another & believe me the guy training talked so fast - Just called the office and it was Jacob doing the talking (and yes he talked .. not only about AC but about his HGH Product that he uses. He asked me what I did for a liviing & shared with him what I did for a living & he found it to be very interesting because he was using a program for his health. Getting to the point was he also ask me if I had an inspection before moving in - I told him no I did not need one. I told him these both units worked great in Sept. & Oct. & November & Dec. - he says will show me where your control is for upstairs & I did. the previous owners had recently re place her upstairs with a new one. He show me some things on it - then he turned the Air Down really low & went to the loft (which loft is above garage & facing the east morning sun) so to be expected that room is always a little warm then the others. His guage measue the low pressure for this room - so I had asked him to measure my other rooms upstairs he said NO he did not have to. So I told him that he should so he measure one more room & it measure low . He started saying right away to the trainee o man this is bad .. could this be lots of money like thousands etc. I thought shut up.. buddy.. wtf. So we get downstairs & the downstairs measure to where it needed to be. So he turned lights on that he did not turn back off & he should of turned off my units that he turned on. We did go outside & he showed me which one is for up & which is for down so I aske him to mark he said no. (just a reminder this is like a GYN Appointment ) he open my box up & screws around shit - did not put the stuff back & refused to & he said it did not work anyway .. I was really DUMB FOUNDED. I am so Ashamed of my self because I do have 2 sons that own there own company for air conditioning ( I informed Jacob that right away when came in the house) I felt that I would use this coupon since it was a Free anyway. Anyway I am so Disgusted because what ever Jacob did inside my BOX he screwed it up - because that unit worked just fine a week ago. I even told him that. My son is coming out tomorrow to do the second opinion & I am ASHAMED & Embarrased for even doing this. Last night we try to turn it & it doesn't run _ Now Jacob had it on & it was running just fine - it was low pressure from the vents upstairs - he was trying to show the trainee & explaining stuff to him & he did state until you make up your mind I will keep this black latch off - I told Jacob NO put everything back the way it was & I don't think he did. I am professional - trust me this should be going doing these jobs. etc. No Manners at all. Jacob said to me will have your son call me & I will tell them what my findings are.. I thought right I don't think so.. come on buddy.. Literally Disgusted & I will post to yelp & on google & etc. Thanks for Nothing ... Janine Evans 602-695-2876
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