All UPS stores aren't created equally (they may have the same look 'n' feel, but they're individually owned). I've stopped in here a couple of times -- on one occasion the employee didn't seem to know how to work the copy machine, and on another occasion I discovered that this location doesn't do passport photos. On all occasions, this particular store has had an unkempt, cluttered appearance which seems unprofessional. The last time I was in here (which will be the last) I noticed the mailbox fees on the wall. Why someone would rent a mailbox at a UPS store instead of the much less expensive post office-option is beyond me. I also never got the impression of "I'm happy to see you, customer! How can I help you??"
My advice is to avoid this store. If you need UPS services, visit the UPS store on the SEC of Camelback & 32nd St.