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  • Love this hotel. The grounds are great, the rooms are nice, and for the most part the staff is fantastic. Phoenix always has great deals in the month of August. We found a great deal through a third party vendor and paid for our 3 day stay upfront. We requested 2 beds as my 3 year old was with us and we all can't sleep in the same bed. When we came to check in they said the room was a king bed and that if I wanted a room with 2 beds I would have to pay an extra $75.00 a night. What a crock of shit! There was nothing on my confirmed reservation that stated a room with 2 beds would be an up charge. The gm and director of guest services would not budge and basically said that they would rather have a pissed off customer than to give us a room with 2 beds for the fee that it was booked at. I stay at the four seasons and other 4/5 star resorts and let me tell you...this has NOT and will not ever happen there as they are empowered in knowing how to make their guests happy. So, this review is really based upon the crappy customer service than it is about the grounds, room, and staff other than the GM and director of (lets piss of our guests) guest services.
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