Been in this store before and had a good experience. However, about a month ago I stopped by to shop hard tail mountain bikes. Was assisted by a salesperson that was new and on his first or second day. He was assisted by a older man named Chuck that identified himself as the sales manager for all the Pro-bike stores. Scary. I test rode a cpl hard tails in the 2K price range and neither of them held the door open or assisted me in any way getting the bikes out of the front door. I told him I was comparing the bikes to a competitors and Chuck quickly insulted the mtb I was comparing to as well as the bike shop itself. Very poor ethics. IF, I decide to buy from Pro-bikes it will NOT be from this store. Chuck should be nowhere near the sales floor as he has poor sales skills and is of very little help. Time for some new management people Pro-bikes.