I'm a big Fan of Jimmy John's. However I ordered three sandwiches with two kids and they wanted to split both. The only different ingredient they wanted on half of one of the sandwiches was a smear of mayonnaise on half and dry on the other. And easy enough request however I was told it is "corporate policy" And they couldn't Fulfill this simple request. Not sure why they could not cater to me and my twins. But I agreed to have the sandwich dry and take mayonnaise packets with us. So I asked for a plastic knife so they could spread the mayonnaise on the one side and then I was told they don't even have any Utensils. I'm kind of annoyed they didn't tell me about the utensil situation until after we had the sandwiches paid for wrapped up and going out the door.
Combine this with the Crazy story about not being able to get alfalfa sprouts back in the restaurant. I really do wonder what their training videos are all about.