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  • What a great experience of efficiency, courtesy and quality. It started with the phone call to schedule a service appointment. The operator was very polite and quickly transferred me to the service department. There was no wait time for the call to be answered. The scheduler was extremely helpful. I needed to get in quickly and she found me an appointment the very next day. Upon arrival, the gentleman who greeted me outside was just that, a gentleman. He directed me to the lounge to wait for my service representative. The lounge has wonderful amenities. Coffee machine, various teas and other beverages as well as muffins and bagels if you need a bite to eat while waiting. There are comfy couches and chairs, a large screen tv and magazines as well as as a quiet area with computers if you need to get some work done. They even have a cell phone charging station for all types of phones. It wasn't long before Barbara, my service representative, called me to her desk. She reviewed what was to be done and how long it would take. I settled in at one of the desks to get some work done. Barbara came to let me know my car was ready, and guess what, her estimated time was accurate. Lexus of Las Vegas is a well oiled machine with impecable service. It doesn't get any better than that!
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