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  • Horrible experience from the start - My fiancĂ© and I get jewelry from Kay's for all special occasions before we moved to Arizona. I came in to this store to get my engagement ring resized which he got from somewhere else. The lady seemed reluctant to help me, and after taking my ring told me I can pay at pick up. After I had left, they chased me down to pay which ticked me off, but whatever, I just need it resized. So, I paid. At pick up, there were a few couples there and they refused to speak to me until everyone before me was helped. I waited an hour to pick up something I had already paid for. Horrible, unprofessional, with little regard for business development.
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