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  • Well, let me tell you, I wasn't happy going into this store because the replacement iPhone which ASURION sent me worked for half a day and then died. So I was without a phone to do a road trip from San Francisco to Phoenix. (Ya, no maps, no ability to call road service or 911 if needed for 2 days!) My unhappiness had nothing to do with the personnel at this shop. But I was frustrated that AT&T (who handles the warranty on these phones) had sent out this useless piece of metal to replace another iPhone that stopped working. BUT....the guys at this shop (Enrique & ??) were so customer service oriented that I couldn't be angry with them. They dialed Asurion for me on their phone (because I have no working phone) so that I could straighten things out with them. Then they referred me to a great repair shop nearby (doing a review for them too!) for a broken screen on my daughter's phone (rendering it unable to use too.) Since I was new in town, they also told me a little bit about the area and about a food truck festival happening this coming weekend. These gentlemen could serve as ambassadors for Phoenix - they were first-class all the way with their customer service and professionalism. I wanted to be an irate, angry, menopausal woman. But they made me be the pleasant lady that I can be and enjoy the rest of the day. If you ever need to go to an AT&T retail store - you can't go wrong by coming to this one in Scottsdale.
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