Disappointing experience, first time using this location. I placed an order online for a bagel box - waited around for ten minutes after it was to be ready when I was finally asked what I ordered. Come to find out they didn't have any of the types of bagels I requested. Why not call me or let me not Place the order? Why let me stand around? No sorry. Ended up having to order expensive pastries from the counter after standing in line, and now I'm late for work.