I think Spa West is too focused on looking and acting "luxurious" that they are missing the basics. I scheduled a massage and a pedicure thinking I could relax and pamper myself a bit.
They called me back for my appointment, I robed up, and then I waited. And waited. And waited. In a huge room full of couches and chairs. In my robe. Alone.
So totally awkward and not relaxing at all. There were people walking by in the hall, but no one acknowledged my robed presence for what seemed like at least 20 minutes. I then had my massage, which was fine but I felt was shortened. Not the best and not the worst.
My pedicure, like Debrah pointed out, was very expensive and didn't last more than a day or two.
Definitely pass on this place for a cheaper, not as "up scale" spa that has both customer service and better skills.