Walked in as a new patient for my appointment that I scheduled 3 weeks ago, woman working from desk didn't bother to say hello. Robotically asked for my insurance card and ID. Gave me new patient paperwork to fill out. After filling out about 15 forms of new patient paperwork, I was informed that the nurse practitioner on staff that day doesn't actually take my insurance and that I would need to reschedule for another day.
I scheduled this appointment weeks ago, you'd think something like this would ohh I don't know be caught before a patient arranges childcare to make it to their appointment. Super frustrating and horrible customer service to go along with this error on their behalf.