Br far THE worst cable company I have ever dealt with and I used to be a comcast customer in California if that tells you anything.
During my second month of service my cable AND phone were going out every other day and all CS would do was reset my modem. Took a month for them to decide to send a technician and replace my modem with the bigger and better one - the one they should have given me in the first place. On top of that they now will not honor the free $100 Visa gift card they promised because I paid my second bill one day late. Maybe I could have paid on time if I had service? This is inexcusable.
The only reason I went with cox is because they were the only service available in my area and I am now regretting that decision. Will be calling their retention department in the next few days to break my contract and no way I am paying a penalty.