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  • I tried to use this company earlier this year, when I found out the garage door opener at a rental property stopped working on a Sunday. Called Rodrick and he answered the call! He told me what might have gone wrong, gave me an estimate, and then made an appointment to come out. But then I remembered I had a warranty on the house! I called him back apologizing for wasting his time, but he was super nice about it and told me to use him next time. Well, a week ago, the garage door opener at another rental of mine went bust and I called him to give me an estimate. One of the things I like about this company is that someone always answers the phone and patiently listens to my story, then try to tell me what might have gone wrong. They made an appointment with my tenant the next day and called me with his diagnosis - can either replace the logic board for $100+, or the whole garage door opener for $300+. They did not pressure me to go with either option, leaving me to call around on both options for prices. After calling a few other 5-star rated companies, I found them to be offering the best price! So I called Rodrick back to ask him to give me both estimates in writing, which I received immediately. Again, one of the things this company does well is that you can always talk to someone and this person (Rodrick or Rusty) is always patient to explain, and the estimates I received were very detailed with warranty information in black and white. After much education from them, I decided to go with a brand new garage door opener, which they scheduled right away for next day installation. After the installation, they trusted me enough to sent me an email with the estimate/invoice, which I paid by mailing them a check. Again, they were patient in waiting for my payment without demanding an immediate payment. Overall, the company is top notch - responsive, responsible, trust worthy and most reasonably priced! I would highly recommend them and will use them again for my future garage door opener issues.
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