I rarely give out 5-star reviews but if the staff/human interaction factor stands out either negative or positive it has heavy weight in my ultimate rating.
Was heading over to catch a flic and decided to pop in here for a little apres-3 mile run dinner before the movie. I rarely go to Rubio's based on location as Baja Fresh is closer to me.
The manager was working the till when I walked in and greeted me with a genuine welcoming. I ordered the Mango Habanero Ono Two Taco special. Obviously I am a gringo but it the best way the manager asked me if I like it HOT? I said not really and he let me know this particular platter was pretty spicy. I said I just had a hankering for the mango accents. So, he quickly had the grillmaster put some of the mango salsa in a cup with a single tortilla chip to taste. Ok, that works for me. He then gave special instructions to modify the platter so only the mango salsa was added and not the other really spicy stuff.
I sat down and grabbed a 3% lemonaide and within minutes he delivered the meal to my table in a very friendly way. Great meal for $10 and as I left I thanked him and he did the same. So many of these "fast-food" places could learn from this man.