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| - I don't write many reviews, but felt compelled to do so this time. I recently boarded my two dogs at this facility because my regular boarding place was full. When I first checked my dogs in, I thought this place was great and had some features that my regular boarding place doesn't offer. The prices also seemed reasonable at first. However, when my husband picked up our dogs, I found out that he was overcharged compared to the price that was quoted to me when I checked the dogs in. I had elected to have my dogs boarded under their regular boarding and NOT private boarding and chose to go with the half day of daycare, as my dogs are old and I thought a full day would be too much for them. For this service, I was quoted $55 per boarding night + daycare ($15 for the night + $15 half day daycare - $5 for boarding a second dog). Well, when I called to find out why I was being charged $70 per night instead of $55, I was told that there was no such thing as boarding for a half day with overnight boarding. This is not disclosed on their pricing sheet, nor was I told this when I first brought my dogs in. The lady who answered the phone even told me that she didn't even know that this didn't exist. In addition to this, Allysa told me that my dogs were boarded under private boarding and that even though I didn't request they be boarded privately, I still had to pay the higher price because they were boarded that way. This is ridiculous because I never requested private boarding and my dogs did not need private boarding. It really irked me that this company obviously made a bunch of mistakes and were not willing to own up to them. Respectable companies would have admitted their mistakes and charged me what was quoted in the beginning. The funny thing is that when I spoke with one of the women over the phone and she asked me to describe the person who quoted me the price, she said that was the owner of the place who gave me that quote. Obviously, what the owner quotes to her clients makes no difference.
It is sad because before this happened because I was thinking about using them again, as I have to go on a bunch of trips this year. However, seeing how unprofessionally they handled this situation, I do not trust them anymore. When I board my babies, I want to know that if they got hurt or any problems arose, the facility would own up to any mistakes they made; this situation just tells me they wouldn't. In addition, they are obviously not on the same page with what they offer their clients, nor do they give clients what they requested. I wouldn't be so irritated with them if they at least tried to work with me and said that they would charge me what was quoted this time, which was $55, but moving forward the price is $70. I would have been okay with that because my other boarding place charges $70. Anyhow, I do not recommend this place because of their lack of professionalism and disorganization.
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