A nightmare! Hubs loves the biscuits so that is the one lone star.
Service is a joke. The staff acts as if they are bothered by your order or the fact you may take a moment to think. We are often rushed and greeted with a forced and lackluster greeting. Let's not forget management. The cursing and unprofessionalism is enough to make you want to come out of character.
The food is fried so what could be wrong with that right? If you happen to go on a okay day you may find they have all the items cooked and ready. If not there will be only wings and in spicy, only 2 sides and only 3 soda options. As I discuss spicy please don't expect your order to be correct.
I think the last straw for us was a warning given by several associates that for a couple of days their chicken smelled like it went bad and the manager said "fry it and sell it anyway". How despicable is that?
On rare occasion you will get the nice associate and reasonable management or a correct order... But that is RARE! Just isnt worth the hassle or experience.