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  • My husband and I have been AT&T customers since the very 1st iPhone came out. To say the least we are loyal customers. We have been trying to transfer my mother's cell number to our account. I spoke with AT&T customer care over the phone who instructed me that since we wanted to keep her number and just transfer it from one AT&T account to another that we had to go down to the store. So we went to the store on May 4th. When we got to the store on May 4th, we were instructed that my husband (who is primary on the account) had to physically be there to accept such transfer. Since my husband worked out of town for weeks at a time, we had to wait until he arrived. So today, on Mother's Day, my husband and I went to this AT&T store. We were informed that my father had to personally call AT&T and release my mother's number. A piece of information that was not told to us with the prior AT&T staff at this store on our visit on May 4th. At this point I'm very frustrated and I started to explain to the AT&T staff member who was "helping" us my frustration with the company because each person we speak to tells us something different and had we been told the correct information we would have taken the necessary steps to be able to complete this transfer today while my husband was in town. I stated that at this point that my husband and I are so frustrated with this process and inconsistent information that is being given to us by AT&T that we are ready to take our business else where. I also stated that I am giving him a chance to salvage a decade long customer. The AT&T staff member's response was this, "I am sorry that you are frustrated, but there is nothing I can do. This is the policy of AT&T and if I deviate from that I will get fired, Unless you want to pay my salary then there is nothing I can do." I was shocked. I know I was frustrated, but I did not yell. I did not even raise my voice. I just expressed my displeasure with the experience. My response to him was, "There was no reason to be disrespectful or snarky." He proceed to escort me from the store with out an apology. His response was so out line. I will never set foot in that store again. After my horrible encounter with this AT&T store I called AT&T again. I got 4th version on how to transfer the phone number and was able to do it completely over the phone. So if anyone has to do that in future, you can do it over the phone rather than visiting that horrible store.
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