| rev:text
| - So after working with New Day Organizing over the last six plus months, I thought I should update my review. In reality I would like to give them a 2.5 stars but I decided to round down for the following reasons.
My organizer Michelle was amazing. I literally had a key made for her and she would come work as scheduled whether I was at home or not, based on a list of projects we had previously agreed upon. I really don't have enough nice things to say about the quality of work that she did and her professional and kind approach to the work that she did. As she was recently let go, I cannot speak to the performance of anyone else that works for the company and in re-reading my previous review, I realize that my rave was about this one employee and not the company itself.
I had several issues with the business itself; all around communication. First I was not made aware in writing about their cancellation policy until after I was told that I would be charged when I had not provided enough of a warning. And only then, did I receive the policy after I requested it in writing. This was not covered on the website or in any of the communications I recieved from the business owner. So be warned, if you think you might need to cancel due to illness or emergency, you will pay a fee. Secondly, 99% of the communication with the business owner is via text message. Texting is great for chatting with friends. But anyone that has tried to conduct business via text will tell you that it is inadequate. Perhaps having worked in the corporate world for most of my life I have relatively high expectations concerning the conduct how a business is run, but that said, I talked the owner about this (after I told her to call me in a marathon volley of texts) and expressed my concerns about the inadequacies of this form of communication. The texts continued so I have to assume she didn't care about my opinion. Thirdly, I was initially scheduling appointments directly with my organizer and then was quite abruptly texted that I needed to go through the owner and should not contact my organizer directly. At this point, my normally regular organizer became quite hit and miss, which I then discovered was because my weekly appointments had not been scheduled for the week or my appointment had been changed but I had not been made aware of the update. Again this sort of thing doesn't fly with me. If I did this kind of thing at work I would be out of a job and I certainly expect more from a business owner. To be fair, the owner did comp me a four hour session, but this was after I insisted she call me and I advised her that I was going to leave as a client because I had made arrangements to take two days off of work to be at home and work with my organizer, only to have no one show up. She agreed this was her error and made the offer as a means of making up for the mistake.
Basically it comes down to this: care about your clients enough to pick up the phone and communicate clearly (i.e., do what you say and say what you are going to do). Simple. Right?!!
At the end of the day I am very happy that I found New Day Organizing because my organizer changed my life and for that I am very happy. I just wish that I could have left this working relationship feeling like I could refer others to them for assistance and that isn't something I would do without A LOT of caveats. :(
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