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  • We have been ordering takeout from Roberto's an average of twice a month over the past year, but never had as bad an experience as last night. For starters, they forgot the guac on our nachos order (we asked for it specifically, too). And the person taking the phone order barely understood English. I'm not a business owner, but if you have non-Spanish speaking customers, you may want to have a truly bilingual employee manning the phone for orders. Next, they gave "10 minutes" as the pickup time. It takes 10 minutes to get there from our house; I waited another 10-15 for our food once I arrived. All this with no less than five employees behind the counter. Talk about overkill. Needless to say, we're looking for another go to Mexican restaurant for our takeout nights. Hopefully, this was just a bad night for Roberto's, although they certainly weren't busy at 7pm - not in the restaurant or the drive-thru.
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