After explaining what we wanted to do with the replacement windows, we were told that we didn't want vinyl frames and we didn't want the style of window that we requested as it isn't in style for the area. Instead, they ignored our wishes entirely and provided their style of window using their proprietary materials. Unsurprisingly, their proprietary windows cost 4-5 times as much as the local builder supply store. Either they are completely clueless when it comes to listening to what the customer wants, or they just don't care. What a joke...