The wonderful lady that fitted me for my wig was very nice and helpful. She showed compassion as I explained going thru chemo. I bought a wig for $375.00. She said I could come in when I'm ready to get it trimmed or washed. A week later I decided to get my bangs trimmed. The gal that sat me in her chair was so rude I was shocked! I showed her the length by photo and by inches to have them cut. Her response was "I can't do that. That's professionally done. Your bangs will never look like that". I explained I don't want the whole hairstyle just the same bangs barely to my eyebrows. She replied "I can cut them that short but they won't look like that because it's a picture from a magazine done by professionals". At that point I was pissed! All I hear is NO! I basically asked if she could just trim them. She did. I bought a wig stand. The cashier asked if is like to leave a tip and I said NO! She was horrible and so was my experience after spending $375 for hair! I've been back in twice and have my wigs washed, steamed and styled and they look amazing. I will NEVER have her help me again. There are two Asian ladies and one is wonderful and the other is awful!