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  • First off, love Steven Hawks. Been going to him since I was 14, now I'm 21. My mom loves him as well. Downfall, I had an appt today at 3:00. I'm a college student and something incredibly important came up and could not miss it. I called the office to inform them that I would be a little late, spoke to 4 people total. NEVER did one person tell me the max time to be late was 10 minutes. So The whole two hours that my school event took, I wasn't worried because I was told multiple times to call back closer to 3:00 to give a more precise time. So I call back and say about 15 minutes I'll be there. The fourth time I call I was told that if I was more then 10 min late I wouldn't be accepted. So I asked whoever I talked to the first time why wasn't that mentioned in the automatic recordings that play while your on hold and most importantly, why wasn't I told the first time I had spoken to 1/4 people. Already had to wait a month for this appointment and God forbid something comes up they can't work with you, the next appt wasn't until 4. As far as I'm concerned, that whole hour is my appointment, not the first 10 minutes of it. Won't be back to this location.
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