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  • Went to bang bang for the first time on August 20th around 1hour before closing time. Paid for parking and lined up for about 50 minutes. The ice cream was worth the wait, but the service was appalling. My friend and I each placed an order and we paid separately. The order came in about 5-10mins for my friend, while I continued to wait for my waffle and ice cream. When the couple behind me received their order of waffle and ice cream, I realized bang bang might have lost my order. I approached the cashier to ask how long the wait was going to be, and she confirmed that our order was nowhere to be seen. The staff kept asking us if we remembered which cashier took our order and was very unapologetic. Several staff crowded around the cashier to ask us who took our order and none of them offered an apology for losing our order. Instead, the cashier gave us 2 choices (more like an ultimatum): 1. We can refund you your money or 2. You can have the next order. She had no smile on her face and clearly didn't care that we had just spent money on parking and waited in line for an hour and didn't value our patronage. Throughout this entire ordeal, their staff had no smiles and offered zero apologies. Bang bang ice cream might be good but that doesn't give them the right to be impolite to customers and treat them like dirt. (I realize that their Staff could be really tired and stressed out after a long and busy day but management should address this.) Anyway, I recommend their London fog ice cream and taro.
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