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  • This past weekend I stayed at this property while intown for two professional sporting events. Dispicable custom service from one of the front desk Staff! Meanwhile exceptional CS from Arwilda and Belinda. I had two complaints on separate days towards the youth sports team staying in the hotel. They were banging on doors , laughing and running away. I caught the youth red handed, pointed them out to Claire at the front desk and she stated "there's nothing I can do". As a Marriott employee I felt disgusted this was her response. Separately, my room key deactivated and I went to get it corrected. I waited in line at the front desk for Claire to assist me. She never greeted me, made eye contact, asked how my stay was or anything. She simply asked (with her head down) my last name and began to reactivate the key. There was no CS displayed by her. As a Marriott employee, I know this is unacceptable and needs to be addressed.
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