| rev:text
| - I came across this page as a recommendation from Yelp, and considering it had over 150 reviews and the average was strong, I thought it would be a good idea to check it out. We arrived at 8pm on a Friday night, and the place was booming. We left our name and were told it would be 20-25 minutes for a table. We sat at the bar and ordered a drink.
The interior and decor was very minimalist and welcoming. It kind of had a Moxie's feel to it, only less of an attempt at "high class" look and more for the average folk. Our table was ready within 10 minutes, and our tab was transferred over without having to settle up at the bar before leaving.
We ordered the Almond Crusted Chicken Tenders, and the Chicken Penne. Within minutes of ordering, a person approached us with an appetizer sized plate. She introduced herself as the manager, and she said she heard it was our first time visiting Union. She gave us a complimentary order of the House Braised Short Rib Firecrackers, which is the featured item on their appetizer menu. The Firecrackers were very tasty, and hit the spot while enjoying a cold drink.
A few minutes later, they brought out our food, except instead of the Chicken Penne the waitress thought we had said "Chicken Panang" as in the Noodle Bowl. I'm not sure how Penne sounds like Panang, but to her defence it was fairly loud. The Noodle Bowl looked and smelled enticing, so we decided to keep it. The waitress offered to send it back and get our desired dish out ASAP, but we declined.
Not even 2 minutes later, the food manager (different than the first manager) came out to address the issue. He asked if we were sure about keeping the dish, and asked if we had a chance to taste it. He offered to allow us to taste it and decide if this was something we wanted to eat or if we wanted the actual dish we ordered. As a general rule of thumb, I never send food back at a restaurant (regardless of who's at fault for the mistake) so we kept the dish. The Chicken Panang Noodle Bowl was good, but only if you like the taste of coconut. It was somewhat overpowering and very prominent in the dish. It's just hard to adjust to an Asian dish when you ordered and expected an Italian dish. Nevertheless, they checked on us twice more and we got a visit from both managers, which was very courteous and unexpected.
The Almond Crusted Chicken Tenders were great themselves, but I wasn't a fan of the house sauce that it came with. To each his own though, and I used ketchup instead. The fries were small and almost shoestring style... I prefer a thicker cut potato with more filling than fried outside, but again this is just how they choose to do it. The fries were edible and cooked to my satisfaction.
Once the bill arrived, we not only received the free Firecrackers appetizer, but they voluntarily took the Noodle Bowl off our bill entirely. In addition to this, they applied a $4.99 discount which was labelled "FIRST TIME" on the receipt. When it was all said and done, the bill should have been $51.29 plus tip and came out to $28 instead.
I was impressed with their level of customer service, as you usually don't hear from anyone beyond the waitress when an error is made. Not to mention the discounts, the free appetizer beforehand, and the overall speed at which the entire evening operated at. Even if I had to pay for the food in full, I would have gladly done so. Despite being packed and every table being occupied, they still went out of their way to accommodate a table of two in realizing their mistakes and trying to do whatever they could to make up for it. This type of service isn't present at most restaurants these days, so it was definitely nice to see for a change.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)