FINALLY!!! I finally got a new-ish bike and Pro Bikes had it. It was one of those finds that you had no idea you were even looking for. In other words, I had no intention on buying a bike, but I did. Here is the 5 senses review first.
Sight: 8- Very open, tall glass walls, tons of light, and nice wood interior.
Sound: 1- The lower the score here the better. You can hear people easily and yourself think.
Taste: 0- I hope you are not here for taste, but if you are I won't judge. It's a bike shop!
Touch: 8- I am a hands on shopper and that drives my wife nuts. But they let you touch and feel your way around trying out things. It was nice.
Smell: 5- I might be weird but I like the smell of a work shop. Things are getting done.
My father-in-law and I went in to look for spacers for his bike and had no luck. This is not Pro Bikes fault, but his. He is looking for chrome spacers and they just are not in style right now. They did have a handful just not enough. The staff was kind, smiley and very helpful. Like many bike shops they too have a guy who will size you to a bike. What I liked about this place is that this guy goes on the decades of experience that he has and not technology. I'm not looking to ride in the Tour 'd France so why spend the money on an insane fitting. He asked plenty of questions in order to decide if the bike was right for me and if the fit was right. He made it a point to make it about me and the bike and not the stores profit. If it wasn't right, he might not have let me buy it.
I like that they put the customer first. I give this 4 stars even though I may not go back. It is not because of them, but geography. I live to far away. However if you live closer to Monroeville please stop in. Test ride and get fitted.