Unacceptable.
I went in expecting a quick screen swap on my phone. Was told about two hours to replace the screen. Was told by young lady that everything was fine with my phone and that the screen was the only issue to be replaced.
I was given my phone back almost three hours later. I'm glad I checked it because it had various dead spots and was acting crazy. I went right back into the store to have the screen replaced, as they have a 30 day warranty. Same thing again. We pulled the paperwork and all of a sudden the condition of my phone had changed. I looked down and noticed the circle had been changed from 'Good' to 'Damaged' on the paperwork! I asked the young lady why she told me the phone was fine before the screen replacement. She then proceeded to tell me the phone's motherboard need to be replaced and changed the information on the paperwork while I was in front of her! That's when her coworker, the glass engineer, said, 'Well we can give you a refund and put the old glass back on.'
Took my phone elsewhere and the glass replacement was all my phone needed.
I was given a refund and I will be taking my business elsewhere from here on out.